Refund policy

Thank you for shopping at Arkaen. We strive to provide you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully before making a purchase.

Returns:

Unfortunately, we do not accept returns for any reason, including but not limited to change of mind, sizing issues, or dislike of the product. All sales are final.

Refunds:

As we do not accept returns, we do not offer refunds except in the case of:

• Received damaged or defective items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assess the issue and, if deemed necessary, provide a replacement or issue a refund.
• Incorrect order fulfillment: If we mistakenly send you the wrong item, please notify us within 7 days of receiving your order, and we will arrange for the correct item to be shipped to you at no additional cost.

Cancellation Policy:

Once an order has been placed and processed, it cannot be cancelled or modified. Please review your order carefully before completing the purchase.

How to Contact Us:

If you believe you are eligible for a refund or replacement due to a damaged or defective item or an incorrect order fulfillment, please contact us immediately at support@arkaen.us or on instagram @arkaen.us with your order number and details of the issue. Our customer service team will assist you promptly.

Exceptions:

Please note that we reserve the right to make exceptions to this policy on a case-by-case basis at our discretion.

Thank You:

Thank you for understanding our Return and Refund Policy. If you have any questions or concerns regarding this policy or your order, please don't hesitate to contact us. We appreciate your support of Arkaen.