Shipping policy

Thank you for choosing Arkaen! We're excited to bring you our latest collections straight to your doorstep. Below you'll find details about our shipping policy to ensure a seamless experience:

Preparation and Processing: All items in our store are pre-made and ready to ship within one week of purchase. Once your order is placed, our team works diligently to prepare your package with care and attention to detail.

Shipping Timeframe: After processing, all packages are shipped using our trusted carriers. Domestic orders within USA typically take approximately 3-5 business days to arrive at their destination. Please note that international orders may take longer due to customs procedures and varying transit times.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your package and estimate its arrival date accurately.

Address Verification: Please ensure that your shipping address is accurate and complete before finalizing your order. We cannot be held responsible for delays or delivery issues resulting from incorrect address information provided by the customer.

Multiple Items: If you have ordered multiple items, please note that they may be shipped separately to expedite the delivery process. You will receive separate tracking information for each package if shipped separately.

Customs and Duties (International Orders): For international orders, please be aware that customs duties and taxes may apply upon arrival in your country. These charges are not included in the purchase price and are the responsibility of the recipient.

Delivery Issues: While we strive to provide timely and reliable delivery services, unforeseen circumstances such as weather delays or carrier issues may occasionally occur. If you encounter any problems with the delivery of your order, please don't hesitate to contact us or the delivery carrier, and we'll do our best to assist you.

Questions or Concerns: If you have any questions or concerns regarding our shipping policy or your order's delivery status, please feel free to reach out to our customer service team at support@arkaen.us. We're here to help!

Thank you for choosing Arkaen. We appreciate your support and hope you enjoy your shopping experience with us!